Senior Engagement Manager, Health Analytic Solutions

Description

About Panalgo

Panalgo provides software that streamlines healthcare data analytics by removing complex programming from the equation. Our Instant Health Data (IHD) platform empowers teams to generate and share trustworthy results faster, enabling more impactful decisions. We’re poised to accelerate our growth and are looking to add an exceptional Senior Engagement Manager to our team.

The Position

The Senior Engagement Manager will be responsible for establishing and maintaining strategic client relationships maximizing Panalgo’s footprint within their organizations. In this role, you will work to become a trusted advisor, developing and implementing strategies for product and service adoption with a lens towards long-term growth. Internally, you will advise senior leadership to identify how Panalgo’s solutions will support each client with achieving their business priorities. You will be the expert when it comes to your clients and their business needs.

The Team

The Client Engagement team is at the forefront of engaging IHD’s customers, advising on implementation considerations, and collaborating on product development to ensure our customers are successful in using IHD to address all of their analytic needs.  

The ideal candidate for this position must showcase excellent client relationship and people management skills. Additionally, they must have a strategic mindset with a strong interest in healthcare and technology. The candidate must also possess outstanding written and verbal communication skills so as to work effectively in cross-functional internal teams and communicate externally with clients.  An ability to work in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism is crucial to this role at Panalgo.

Responsibilities:

• Build and maintain durable, strategic customer relationships by providing products and solutions
• Develop and implement strategies for the adoption, retention, and growth of IHD and related services
• Understand existing and future consumer needs for software tools, healthcare databases, internal and external study collaboration, and advanced analytic, serving as client expert to the organization
• Support clients in realizing the value of IHD and identifying upsell opportunities
• Maximize company market share, account penetration, and customer experience
• Act as client expert at the organization, assisting in user support issues and coordinating product trainings
• Collaborate with product team on identifying areas for new product development
• Other duties as assigned

Requirements:

• Passion for solving clients’ problems and addressing unmet needs
• Demonstrated organizational, creative problem solving, and effective communication skills. Situational awareness a must.
• Ability to acquire understanding of and proficiency in features, benefits, and applications of IHD
• Advanced knowledge of study design and scientific methods
• General understanding of healthcare databases (e.g., claims, EHR, hospital, registry) and the pros/cons of various sources
• Attention to detail and positive upbeat attitude
• Entrepreneurial spirit, drive, and work ethic

Qualifications:

• Masters’ or PhD degree in relevant area (e.g., economics, health economics, epidemiology, biostatistics, management), or in place of degree, additional 2+ years of relevant experience
• Minimum 7+ years of relevant experience in outcomes research, health economics, epidemiology, or consulting for life sciences companies
• Minimum 5+ years of client engagement, strategic account management, or sales experience

The Guiding Principles For Success At Norstella

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Benefits:

• Medical and prescription drug benefits
• Health savings accounts or flexible spending accounts
• Dental plans and vision benefits
• Basic life and AD&D Benefits
• 401k retirement plan
• Short and Long Term Disability
• Education benefits
• Paid parental leave
• Open vacation policy

The expected base salary for this position ranges from $140,000 to $160,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

Panalgo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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